Category Archives: customer experience

Is That TRON?

Walking through the mall with my kids on the way to the Disney Store, we passed the Bose purveyor, which has the uncontested product in the sound arena. I was drawn to the television showing TRON legacy, and like a month to a flame, stood memorized.

A helpful Bose salesman approached and asked if I would like a demo. Here is the conversation summarized.

Me: Sure, I love TRON. Let’s do it!

Voice in my head: This is going to be awesome! Just like the theater! TRON on Bose sound!

Salesman: Ok, sir, if you would step back into our demo room, we’ll start it up.

Me: Great! You have TRON back there?

Salesman: Uh, no. It’s a different demo.

Me: Can I see TRON back there?

Salesman: Um, no. We have a different demo.

Inner Me: But, you’re showing TRON in front and it drew me in…

Inner Me #2: Let it go, you’re not seeing TRON in awesome Bose sound.

Me: Never mind, I’ll pass.

Salesman: Ok (walks away)

Inner Me: You just lost a possible Customer.

Inner Me #2: You should totally write about this.

Thanks for reading, let me know if you feel the same about TRON,