Last week, Bruce Buschel over at the New York Times ran a column on ‘The 100 Things Restaurant Staffers Should Never Do‘. It was very comprehensive, so much, in fact, that it had to be split into two columns.
From the first commandment – “Do not let anyone enter the restaurant without a warm greeting”, to the last “Show your appreciation for good customers with a free glass of port, a plate of biscotti or something else management approves”, Bruce hits the nail on the head when dealing with Customers.
While he may have written this for restaurants, I think that many of these, if not all, will apply to all Customer Service interactions. Take a look at his column and see for yourself!
Thanks for reading,