What is the worst thing that could happen to your business?
How about an angry Customer posting a video of how you treated them?
And 250,000 people watched it. Talk about bad ju-ju for Bank of America.
Ann Minch of California posted this YouTube video after Bank of American raised the interest rate on her credit card from 13 percent to 30 percent.
The good news is that after 250,000 Customers watched it (and many posted their own comments0, B of A changed her rate back. The bad news is that this isn’t over, more and more Customers are doing the same.
Thanks for reading,