There is an old saying that jobs in Customer Service, or more specifically, Customer Support, are part psychiatrist, part bartender and a little bit actual Customer Service. OK, maybe it’s not an old saying, just one I made up, but it should be!
Because we all know and can agree that at the root of addressing any Customer Service issue is the need to figure out what is wrong so that we can fix it. And in order to find out, we must…..let’s say it all together…listen!
Yes, step one in the process is to listen. Not talk, just listen.
Normally, this is the point where I share a story about something that happened to me and try to be witty, but instead of me droning on, I would love to hear from you about a case where either ‘they’ listened or they didn’t.
Thanks for reading, now it’s my turn to listen,