Rules for Customer Interactions

Eric Jacques, over at Customer Excellence posted a great article on how to respond to Customers.  The key point I picked up from Eric is that we absolutely have to respond to Customers when they contact us.

Whether they call, email, Twitter or walk up to our door, we must recognize that they are the very reason for our company being in business and must respond to them.

As we have discussed many times, Customers = Revenue.

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