It’s August. It’s hot. It’s vacation time. We like to wear shorts. More specifically, I like to wear shorts.
Growing up in Florida, I guess that is to be expected. So, every day when I come home from work, I change out of my work clothes (business casual) and put on shorts. It’s comfortable.
Now, I wish that I could wear shorts to work, but I happen to work in a company where, although there is no interaction with the outside Customer, there is a, albeit relaxed, dress code. Which made me start thinking. And, as King Julian from the movie Madagascar would say, ‘After much deep and profound brain things inside my head,’ I have arrived at the conclusion that it is OK to wear shorts and sandals to work, IF…there is no direct, face to face interaction with the Customer.
Take for instance, the fabulous online shoe empire of Zappos. They have Out of This World Customer Service and are well known for it. And their employees who man their phones in sizzling Las Vegas can wear shorts to work. I know because I called them (thanks, Amy, for taking my call, your greeting and manner were just as I expected, fabulous!) to confirm it.
After all, what exactly does what we wear have to do with how we perform on a phone call? I know that I may get drowned in email after this (please send them here instead), however, in all seriousness, I have been observing this in my 15 years of Customer Service. And I have arrived at the conclusion that it is not the dress code that determines the Customer Service, but rather the company culture.
Go ahead, test this. Give Zappos a call. Order some shoes. I think you will arrive at the same conclusion as me.
Thanks for reading,
Brandon (wearing shorts)
P.S. Their phone number is: 800-927-7671, tell them I sent you!