Today’s tip is very applicable to this specific season. As shoppers rush to get last minute gifts, adjust your policies, procedures, hours and responses to reflect their needs. For example:
– Many stores are open later to entice more Customers to shop there.
– Many stores have enhanced return policies for items purchased during this season.
– Many stores hire additional help for this season.
All of these are good ideas and all add up to Customer Service Tip #24 – Adjust to the Season.
Merry Christmas Eve and thanks for reading!