I am 2,500 miles away from “home” right now, visiting my mom. I say “home” because I used to call the town she lives in “home.” Regardless of my geographic orientation, I am enjoying my visit and really enjoying the food. You see, my mom lives in the Deep South. She talks Southern. She cooks Southern. She is Southern. She is more Southern than the Catfish, Okra and Hush Puppies on the left.
And I am now Californian (10 years). So, visiting the South is a bit of a Culture Shock for me. After I have been away for a while, I forget how people interact down here. For example, we went out for lunch today and had great Southern food with a side of great Southern Hospitality. The staff was very friendly, the owner chatted with me and our waitress (Ms. Vicki) was very Customer focused. She brought things before we could mention what we needed. The food came very quickly to our table. Drinks were refilled before we knew they were needed.
Oh sure, the way of life is different down here. But one thing is the same. A focus on the Customer. Way to go, Vicki! If you are ever in the area, visit the Red Barn at 5887 Highway 90, Milton, FL.
And tell them that they were the inspiration for Customer Service Tip #16 – No matter the culture, Customer Service is at the root of good business.
Thanks for reading and enjoy the food.