Customers Talk Back…That’s Good. Let Them!

The hardest part of business is….the Customers.  They talk back, they return things, they let you know when they are not happy.  And, as I have pointed out countless times in presentations and online, they also pay our bills!

So, let them talk back.  There is valuable information to be found in their feedback.  In fact, my first blog was named “they talk back” because I wanted to highlight the fact that Customers do talk back and they give us valuable information.

For example, Southwest airlines uses their blog to solicit feedback and comments from their Customers and then act upon it. Which brings us to…

Customer Service Tip #11 – Provide A Way For Your Customers To Talk Back.

Thanks for reading and feel free to talk back to me,



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