Wayne Botha from Connecticut shared a horrendous experience he had with his cell phone carrier. Here’s the short story:
After the bubble-gum-blowing, too-busy-talking-to-her-boyfriend, yelling-across-the store-at-Wayne customer service rep drove him from the store, he decided to cancel his service and go with a more professional carrier. So, he ran into this:
“Mr Botha, you have been such as valuable customer to us since 2001 and we don’t want to lose you. So, the termination fee will be $200.”
WTH? Yeah, I just dropped an H bomb on my blog. What The Heck? Let me try and think this one through.
7 years as a Customer. They don’t want to lose him. So, they will, instead of incenting him to stay…..charge him to go. Isn’t this a form of hostage taking?
Customer Service Tip Rule #9 – Don’t Abuse Your Customers.
There is so much more I could write on this, but I have to go call my cell phone carrier and see what they tell me if I think about leaving them.
Thanks for reading,