We close out our first week of our 30 day blitz with a recap of the past seven days’ tips.
Tip #1 – Do a little something extra for your Customers. Give them something for free. A free gift, a trinket, anything. The small things stand out later when they remember the overall experience.
Tip #2 – Celebrate Milestones. First month, second year, 3,000th Customer. Just celebrate. And include your Customers.
Tip #3 – There is no such thing as Fashionably Late in Customer Service. Be on time. Follow through on time. Respond to your Customers on time. You get the picture.
Tip #4 – Make Your Customers feel Good About Their Purchase. Implement policies that empower your employees to support your Customers. Tell them positive information. Be truthful, but be positive.
Tip #5 – Make Sure Your Customer Service Guarantee Is Guaranteed! Guarantees are fantastic. Now, ensure your policies are not shortchanging the process of the guarantee.
Tip #6 – Do What You Say You Will – Simple. Follow through. Period.
Tip #7 – Every once in a while, review and recap your strategies and processes. It helps keep everything in perspective.
It has been a fun week and I look forward to Tip #8 tomorrow.
Thanks for reading,