I’ve written about my views on Self Service before and received a bit of feedback about the pros and cons of Self Service. While at the Post Office the other day, I saw the Government version of Self Service in the form of their Automated Postal Center (APC) and was reminded of a terrific post I read a while back by Marvo at The Impulsive Buy. Here’s part of the article, at the bottom, I have posted the link. Enjoy!
So I had to go to the post office the other day because I had to mail a CD that someone bought from me on eBay. Unfortunately, when I got to the Post Office there was a very long line of Christmas gift shipping procrastinators.
At first I thought, “Hell no,” but then realized that my eBay rating was too precious to ruin with the possibility of a negative rating.
While waiting in line I noticed a machine semi-hidden by the patrons in front of me with the words, “Automated Postal Center” on it. I wondered what it exactly was. As I got closer, I realized that it was an automated postal center (duh!), which I could use to ship packages, buy stamps, or check a zip code.
At first I wondered if it was broken or something, because none of the other thirty patrons were using it. Then I took a closer look at the other thirty patrons and realized that I was surrounded by senior citizens, who probably have technophobia and have no idea how to set the time on their VCRs.
I looked at the long line and then I looked at the Automated Postal Center. Then I looked at the long line again and decided to give the Automated Postal Center a try.
The Automated Postal Center has a touch screen, which allows you to make selections. There’s a scale on the left hand side of the machine to weigh your package/envelope. Just select the type of postage, weigh it, type in the zip code, slide your credit or debit card, and wait for the postage label to print.
I thought this was so fast and easy. I was glad to be surrounded by gray-haired technophobes, who probably have no idea what a blog is.
While the label was printing, which takes about 30 seconds, I was doing the cabbage patch and kept saying in a taunting tone, “I don’t have to wait in line. I don’t have to wait in line.”
Of course, this drew the attention of all the senior citizens waiting in line and I got many dirty looks from them, but I didn’t care because…”I didn’t have to wait in line. I didn’t have to wait in line.”
….and thanks for reading,