In every company, in every department, there are people who are simply great at what they do. Call them Guru’s, call them Jedi Knights, call them Rock Stars – whatever you call them, they are just good at their job and they care about the customer and the company.
If you think Starbucks has passionate workers, check out this guy who works at Chipotle. He loves what he does and writes about it. Obviously, the company, all the way down to line management cares about the employees and creates an atmosphere where employees can become Customer Service Rock Stars!