Customer Service Voodoo

Entries from November 2009

Black Friday? Cyber Monday? It’s All The Same When You Ignore Your Customers

November 29, 2009 · Leave a Comment

We are wrapping up the biggest shopping weekend of the year and while numbers are still being calculated, we can take a look at some of the good things that happened with the seasonal frenzy.

1 – Stores used all avenues to reach their Customer.  Online sales went on all week as companies embraced technology and online sales rose, by some estimates 35%.

2 – Everywhere you turned, there was someone to help you.  Stores staffed up and trained their people, and as a result, there was help everywhere. Lines flowed quickly and money was able to change hands.

All in all, it seems to have been a good weekend for business, and much attention was paid to Customers.  However, there is still a month left until Christmas and we want to make sure that we continue to treat our Customer right. Or else…this may happen.  Enjoy the video below and thanks for watching.

Brandon

 

Categories: Customer Service
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