I saw this on Twitter today:
What is with my customers today?! They’re all slow and stupid. I mean they’re like that everyday but today it’s worse. #customerservice
I don’t even know where to start…
I will spare the person the shame of having their name posted on here, but I will ask that we all take a good hard look at our business and our processes. Are we encouraging or instilling this type of behavior in our employees?
As Charles Schulz would write – “Good Grief!”
Let’s get with the program, thanks for reading!
Brandon
2 responses so far ↓
Roy Atkinson // October 29, 2009 at 5:17 pm
As I was talking with the owner of a restaurant one evening, a *new* member of the waitstaff walked over and said, “See those guys that are leaving? I’m glad I didn’t give them good service, because they sure left me a lousy tip.”
It was a short career in waiting tables.
BBT // November 9, 2009 at 7:19 pm
Good Grief Charlie Brown!
Correction: Schulz is missing his ‘c’. He’s my homey.